Ever since the reports regarding the attempt of a man to find his lost luggage became popular on social media, it has garnered a lot of reaction which includes one from the airlines itself. This is the story of how a man “hacked” Indigo’s website to find his lost luggage.
Airlines and forgotten baggage are indeed an old story, and if you fly frequently, you have probably experienced a moment when your baggage was switched or lost while on the road. If that is the case, you are probably aware that contacting customer support to remedy this situation is a pain, but it is something that must be undertaken. For the most part, that is.
After obtaining no support from Indigo's customer care, Nandan Kumar, a software developer traveling from Patna to Bombay, chose to take things into his own hands. On the same aircraft, his luggage was exchanged with that of another passenger.
"I realised it only after I reached home when my wife pointed out that the bag seems to be a different ...